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COVID19 Update

WE'RE IN THIS TOGETHER!

During this uncertainty, the safety and wellbeing of our customers, people and partners is our number one priority. We are working around the clock to ensure the NOOSA FOOTWEAR CO. family – that includes  you – remain as safe as possible during this time, and have in place a number of added precautionary measures. We’ve listed these below in the hope they will answer some of your questions. 

Every day, we wake up to new headlines and are hit with constant alerts on our phones as the need to distance ourselves socially increases. It can be overwhelming, frightening even. It’s time to come together, to unite, to act responsibly and to care for those around us. To put measures in place that bring us closer than ever before – in spite of physical distance. 

We are working hard to bring you all that you expect from us and more – so you can keep on shopping if you wish, without worry. 

We are closely monitoring the latest advice from the World Health Organisation (WHO), along with local and national Government bodies to review our approach as the situation in Australia and New Zealand evolves. 

For answers to the questions you have asked, please see below. We will keep this page updated as information is made available to us and our situation evolves.

 

Your deliveries

We are working closely with our delivery partners to ensure parcels arrive in the safest way possible. This includes drivers conducting contactless deliveries and ensuring they have access to hand sanitiser, using protective gloves and are adhering to hygiene precautions as advised by local government and health authorities. Click on the links for further information around additional measures our delivery partners like Australia Post and Sendle are doing to keep customers safe.

 

Packaging and orders

Your orders are safe: our warehouse is being cleaned more frequently and rigorously. We are following advice from the World Health Organisation and local health authorities and we have increased access to hand sanitisers, along with personal protective equipment where required and relevant.

 

Returns

We are upholding high hygiene standards as advised by the World Health Organisation and local health authorities when collecting and inspecting returns, including the use of gloves and strict hand sanitisation procedures.

 

Customer Service

For any specific questions not answered here, we are here for you. Feel free to email us here or get in touch via social media.

 

We are stronger together and here for each other. 

Take care, be creative, and keep in contact. 

Noosa Footwear Co. Team, Xxx